1. Company's Responsibilities Zone
1.1. Problems with host machines and connectivity — Company's responsibility.
1.2. Problems with the operating system or any software installed on the Client's virtual server — Client's responsibility.
2. Payment Procedure
2.1. Services are provided upon 100% payment within 1 working day after payment.
2.2. Payment by individuals is made solely via electronic payments.
2.3. Hosting services are paid in euros based on the current tariffs published on the Hosting Provider's official website at: https://my.it-garage.pro.
2.4. In case of non-payment for the next hosting period, the Hosting Provider suspends the service.
2.5. After service suspension, client data is retained for 3 (three) days. After this period, all client data related to the service may be permanently deleted.
2.6. If full payment is received after service suspension, service restoration occurs within 2 (two) hours.
2.7. By subscribing to the 'Auto Payment' option, the Client authorizes the Hosting Provider to debit funds from the linked bank card for the amount necessary to activate the service(s), considering the available balance in the client's personal account.
2.8. The Client has the right to disable auto payments at any time in the personal account at https://my.it-garage.pro.
3. Refund Policy
3.1. Refunds are only possible in case of server malfunction due to Hosting Provider's fault and for actual unused days, but not exceeding 50% for the service.
3.2. Refunds are processed within 72 hours to the account from which the payment was made.
3.3. To request a refund, the Client must submit a support ticket with the subject 'Refund Request' in the personal account at https://my.it-garage.pro.
3.4. In case of violations of the Hosting Provider's service terms, the Hosting Provider reserves the right to deny the Client's refund request.
3.5. If, due to the Client's fault to whom a refund is being processed, the Hosting Provider incurs losses (server disconnections, network issues, IP blacklisting, etc.), the amount of such losses is deducted from the refund.
3.6. The Client may be denied a refund if fraud or violation of the service terms described in this offer is established.
4. Client's Rights and Obligations
4.1. The Client is granted access (unless stated otherwise) to the server and assumes all associated responsibilities.
4.2. The Client has the right to install and use any software on their server, provided it is legal and does not infringe copyright or related rights, as well as the laws of the European Union.
4.3. The Client is responsible for ensuring compliance of all content, software, and materials placed on the server with the laws of the European Union.
4.4. The Client has the right to use their Hosting for any purpose except those contrary to the laws of the European Union and laws on copyright and related rights.
4.5. All inquiries related to the functionality of the Client's hosting are accepted only via support tickets in the personal account at https://my.it-garage.pro.
4.6. If the Client's hosting is blocked due to complaints and/or other reasons 1 (one) or more than 1 (one) times per month (network scans, outgoing DDoS attacks, etc.) and the Client fails to take action on the received complaint, the Hosting Provider reserves the right to terminate the service prematurely and block the Client without the possibility of a refund.
4.7. If the Client fails to take action on the received complaint, the Hosting Provider reserves the right to block the Client without further notice.
5. Hosting Provider's Rights and Obligations
5.1. Hosting services are provided 'as is'. The Hosting Provider reserves the right to revise service rules, including pricing policies and tariff characteristics, at any time, with prior notice to the client. New rules take effect upon publication on the Hosting Provider's official website.
5.2. The Hosting Provider undertakes to maintain proper quality of host machines and to rectify all malfunctions as quickly as possible.
5.3. The Hosting Provider does not guarantee 100% network and host machine availability.
5.4. All planned technical works, updates, and similar events are carried out from 1:00 to 5:00 Kiev time. This does not include force majeure situations and unscheduled maintenance.
5.5. The Hosting Provider is not responsible for inability to access services due to third-party actions.
5.6. The Hosting Provider reserves the right to stop client services and servers for: Scheduled maintenance, DDoS attacks and network attacks, as a result of force majeure events, and other unforeseen circumstances.
5.7. The Hosting Provider provides technical support services based on client requests through the personal account according to tariffs published on the official Hosting Provider's website at https://my.it-garage.pro.
5.8. The Hosting Provider is not responsible for the operation of third-party software on Hosting Provider's servers.
6. Prohibited Content and Software
6.1. Hosting prohibits the placement of pornography, including links and advertisements containing pornographic scenes.
6.2. Hosting prohibits the placement of information, software, contradicting and/or prohibited by the legislation of the European Union, laws on copyright and related rights.
6.3. Hosting prohibits the placement of software for botnets, mining, grabbing, phishing, and other purposes explicitly contradicting lawful operations on the Internet.
6.4. Mass mailing is prohibited, except in cases sanctioned by the Hosting Provider.
6.5. Hosting prohibits the placement of services (including those with paid or private access) that can serve as auxiliary means for unlawful actions on the Internet.
6.6. Hosting prohibits the placement of network scanners, proxy checkers, and similar software.
6.7. Network speed on virtual servers is limited to 250 Mbit/s. There are no specific Europe/foreign or incoming/outgoing ratios. To ensure comfortable server operation for clients, a fair use traffic policy is applied, excluding the possibility of abuse or improper use of the channel by individual clients. The Hosting Provider may reduce network access speed to 10 Mbit/s or 100 Mbit/s after the server reaches a certain traffic volume.
7. Termination of Services by Hosting Provider
7.1. The Hosting Provider reserves the right to terminate services at its own discretion, immediately and without prior notice in case of:
7.2. Unauthorized distribution or copying of copyrighted software, violations of European Union laws, other international norms and agreements, export restrictions, fraud, distribution of pornographic materials, drugs, and other illegal activities;
7.3. Mass mailing to recipients who did not explicitly consent to receiving such emails;
7.4. Libel, disclosure of personal information, violations of copyright and related rights, intellectual property;
7.5. Placement of pornographic content in all its manifestations, including links to other websites with pornographic content;
7.6. Violations of privacy and property rights; dissemination of defamatory and offensive information, aiding, abetting incitement to interethnic strife, murder, terrorism, violence in any form;
7.7. Obstruction of normal and stable operation of servers, network resources, overall Hosting Provider's operation;
7.8. Submission of knowingly false client data or refusal to confirm it;
7.9. Inappropriate communication with Hosting Provider's staff, including use of profanity and spreading defamatory information about the Hosting Provider;
7.10. The Hosting Provider reserves the right to provide information about the Client in case of an official request from law enforcement agencies.
8. Hosting Provider's Disclaimer
8.1. The Client is responsible for choosing the operating system, software, and the consequences thereof.
8.2. The Client is responsible for any direct or indirect damages, loss of information, business reputation, and other cases of damage.
8.3. The Hosting Provider does not inspect client content. Exceptions are cases of receiving a substantiated complaint from a third party.
9. Service Level Guarantee
9.1. The Hosting Provider guarantees server availability at 97% per month.
9.2. In case of violation of point 9.1, each full day of downtime is compensated to the Client at double the rate.
9.3. Compensation is provided in the form of additional service days and is not paid out in monetary equivalent.
9.4. Compensation is credited upon request through support tickets in the personal account at https://my.it-garage.pro.
10. Email Notifications
10.1. Client registration in the personal account signifies consent to receive informational email messages, including service offers from the Hosting Provider.
10.2. Opting out of notifications is only possible by closing the client account completely.
10.3. The Hosting Provider is not responsible for the Client's failure to receive important email messages.